Refund Policy

At BackTaxCentral, we strive to provide high-quality video tutorials to help you confidently resolve your back taxes. Our refund policy is designed to ensure fairness while reflecting the non-returnable nature of digital products. We offer a 100% Satisfaction Guarantee.

Please review the terms below carefully before purchasing.

1. General Refund Eligibility

Refunds are available within 7 days of purchase, provided you meet the conditions outlined below.

To request a refund, visit the Refund Request Page with your order number and a brief explanation of your request.

2. Conditions for a Refund

Non-Usage: You must not have accessed or downloaded more than 10% of the video tutorial content (e.g., 1 out of 10 videos or 10% of total runtime). This ensures the product remains substantially unused.

Technical Issues: If you experience persistent technical issues (e.g., inability to access videos) that we are unable to resolve within 48 hours of your report, you are eligible for a full refund.

Dissatisfaction: If the tutorials do not meet your expectations (e.g., content not as described), we offer a conditional refund after reviewing your case, provided you’ve engaged with less than 10% of the content and submit your request within 7 days.

3. Non-Refundable Cases

No refunds will be issued if:

You have viewed or downloaded more than 10% of the content, as this indicates significant use of the product.

The 7-day refund period has expired.

Your dissatisfaction stems from outcomes beyond our control (e.g., IRS decisions, your specific tax situation, or failure to apply the tutorial guidance).

You purchased the tutorials through a third-party platform, in which case their refund policy applies.