Refund Policy

At BackTaxCentral, we strive to provide high-quality products and services to help you confidently resolve your back taxes. Our refund policy is designed to ensure fairness while reflecting the non-returnable nature of digital products. We offer a 100% Satisfaction Guarantee, subject to the terms below.

Please review this Refund Policy carefully before purchasing, as it is incorporated into our Terms of Service.

1. General Refund Eligibility

Refunds are available within 7 days of purchase, provided you meet the conditions outlined below. To request a refund, visit our Refund Request Page with your order number and a brief explanation of your request. We track usage through system analytics (e.g., access logs) to verify eligibility, ensuring transparency and fairness. Refund-related communications, including emails and transactional text messages, will comply with applicable laws, including the CAN-SPAM Act (e.g., accurate headers, physical address) and Telephone Consumer Protection Act (TCPA) for transactional SMS. Unjustified chargebacks may be disputed, as outlined in our Terms of Service (Section 8).

2. Conditions for a Refund

Non-Usage: You must not have accessed or downloaded more than 10% of the video tutorial content (e.g., 1 out of 10 videos or 10% of total runtime), as tracked by our system analytics. This ensures the product remains substantially unused.

Technical Issues: If you experience persistent technical issues (e.g., inability to access videos) that we cannot resolve within 72 hours of your report to our support team, you are eligible for a full refund. We will make good-faith efforts to address reported issues promptly.

Dissatisfaction: If the video tutorials do not meet your expectations (e.g., content not as described), you may request a refund within 7 days, provided you have engaged with less than 10% of the content. Refund requests will be reviewed on a case-by-case basis to ensure fairness.

Non-Discrimination: We will not discriminate against you for exercising your rights under applicable laws, such as the California Privacy Rights Act (CPRA) or Texas Data Privacy and Security Act (TDPSA), including in refund processing.